Frequently Asked Questions

We offer several shipping options to meet your needs. Standard shipping (5-7 business days) starts at $9.99, expedited shipping (2-3 business days) starts at $19.99, and overnight delivery is available for $39.99. Large items like full cabinet kits may have additional shipping fees. Free standard shipping is available on orders over $200 within the continental US.

We accept returns within 30 days of purchase for most items in unused, original condition. Items must include all original packaging and documentation. Custom-ordered parts, PCBs, and electrical components are non-returnable unless defective. A 15% restocking fee applies to most returns. Contact our support team to initiate a return and receive a return authorization number.

Yes! We provide detailed installation guides for most of our products. You can find step-by-step instructions, wiring diagrams, and video tutorials on individual product pages. Our technical support team is also available via phone and email to help with installation questions. For complex installations, we can recommend experienced arcade technicians in your area.

Each product listing includes compatibility information and specifications. Look for the game system, monitor type, or cabinet manufacturer in the product description. If you're unsure, contact our support team with your cabinet model or photos of the existing parts. Our experts can help you identify the correct components for your specific arcade machine.

Yes, we offer complete cabinet kits that include all the components you need to build a functional arcade machine, including the cabinet shell, control panel, monitor, power supply, and wiring harness. You can choose from various sizes and configurations. Custom cabinet orders are also available - contact us for pricing and lead times.

Most of our products come with a manufacturer's warranty ranging from 90 days to 1 year, depending on the item. PCBs and electronic components typically have a 90-day warranty, while mechanical parts like joysticks and buttons often have a 1-year warranty. Extended warranties are available for certain products. Check individual product pages for specific warranty details.

Yes, we offer repair services for many arcade PCBs and monitors. Contact our repair department with details about the issue, and we'll provide a free diagnostic quote. Typical turnaround time is 2-3 weeks. Some rare or heavily damaged boards may not be repairable. We also buy defective PCBs for parts.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers for large orders. All payments are processed securely through encrypted connections. For orders over $500, we also offer payment plans through our financing partner - contact us for details.

Absolutely! We specialize in custom control panels with your choice of layout, artwork, and components. We also offer custom cabinet vinyl graphics and marquee printing. Submit your design or work with our art department to create something unique. Custom orders typically take 2-4 weeks. Contact us for a quote.

While we primarily operate online, we do have a showroom at our warehouse that's open by appointment. This allows you to see cabinet kits, test controls, and discuss your project with our team in person. Please call ahead to schedule a visit. Our address is available on our Contact Us page.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. You can also log into your account on our website to view order history and tracking information. If you haven't received tracking info within 2 business days of ordering, please contact us.

Yes, we ship to most countries worldwide. International shipping costs vary by destination and package size. Delivery times typically range from 7-21 business days. Please note that customers are responsible for any customs duties, taxes, or import fees charged by their country. Some items with large batteries or hazardous materials may have shipping restrictions.